CQC Chief Inspector to highlight ‘good’ care inspections

Andrea Sutcliffe Care Quality Commission’s Chief Inspector of Adult Social Care
Andrea Sutcliffe Care Quality Commission’s Chief Inspector of Adult Social Care

Early ratings of ‘Good’ adult social care in England encouraging so far, says the Care Quality Commission


The Care Quality Commission’s Chief Inspector of Adult Social Care, Andrea Sutcliffe, will highlight the first ever ‘Good’ adult social care ratings across the country when she makes her official speech today at the National Children and Adult Services (NCAS) Conference in Manchester.

21 services out of 31 reports published so far have been judged by the regulator as providing ‘Good’ standards of care.

These first few reports follow on from CQC’s introduction of a new, more rigorous and expert-led approach of inspecting adult social care that was launched earlier this month.

This includes rating care homes and other adult social care services for the first time as Outstanding, Good, Requires Improvement and Inadequate to help the public make informed choices about their care.

Chief Inspector of Adult Social Care at the Care Quality Commission, Andrea Sutcliffe, said: “Our new approach to inspecting and rating adult social care services is intended to shine a spotlight on care, to celebrate the good and tackle the bad. I am pleased that our first ratings do just that and are highlighting the good services we know exist.

“This is of course a very early picture with the publication of our first 31 reports. There is a long way to go before we inspect and rate every one of the 25,000 adult social care services across England by March 2016.

“But what is very heartening is that of these first reports, 21 have been rated as Good. I pay tribute to the managers and staff whose sheer hard work and determination is obviously making a difference for the people using these services.

“I am determined that we see improvement in under-performing services to ensure every person has the same opportunity to receive care that is safe, caring, effective, responsive and well-led. In that way we can realise our ambition for adult social care to provide services we would be happy for any of our loved ones to use.”

Of the first 31 ratings, 21 are rated as Good, 7 as Requires Improvement and 3 as Inadequate.

Examples of Good care that CQC looks for in its inspection work, includes:

  • Safe: A good service will protect people from bullying, harassment, avoidable harm and potential abuse.
  • Caring: In a good service, people will receive care and support from staff who know and understand their history, likes, preferences, needs hopes and goals.
  • Effective: A good service will make sure that the needs of people are met consistently by staff who have the right competencies, knowledge, qualifications, skills, experience, attitudes and behaviours.
  • Responsive: In a good service, people will receive consistent, personalised care, treatment and support and they will be involved in identifying their needs, choices, preferences and how they are met.
  • Well-led: A good service will have a clear vision and set of values that includes honesty, involvement, compassion, dignity, independence, respect, equality and safety which will be understood and consistently put into practice.
Adult social care reports with ratings published so far;

Please visit www.cqc.org.uk for full copies of the reports below:

  • St Mary’s Care Home (St Mary’s Care Home) in London: Requires Improvement
  • Sophia Maria House (Admiral Health Care Limited) in Streatham, London: Good
  • Sherrington House Nursing Home (Lister House Limited) in Bradford, West Yorkshire: Requires Improvement
  • Ashlar House (Leeds Autism Services) in Epping, Essex: Good
  • Banbridge House (Miss Tina Boswell) in Minehead, Somerset: Requires Improvement
  • Cavendish Road (Cavendish Road) in Balham, London: Good
  • Wellington and Longforth House (Wellingtoncare Limited) in Wellington, Somerset: Good
  • Sidney Avenue Lodge Residential Care Home (Sidney Avenue Lodge Residential Care Home) in Palmers Green, London: Inadequate
  • Snowball Care (Snowball Care) in London: Good
  • St Anthony’s Residential Home (Erdington) Ltd (St Anthony’s Residential Home (Erdington) Limited) in Erdington, Birmingham: Good
  • Care Management Group – 33 Egmont Road (Care Management Group – 33 Egmont Road) in Sutton, Greater London: Good
  • Deanwood Lodge (Casterbridge Homes Limited) in Maisemore, Gloucestershire: Requires Improvement
  • Bigwig House (Green Light PBS Limited) in Newquay, Cornwall: Good
  • Lakeside Care Centre (Barbara (Aylesbury) Ltd) in Aylesbury, Buckinghamshire: Requires Improvement
  • Coxwell Hall and Mews Nursing Home (Sovereign (Coxwell Hall) Limited) in Faringdon, Oxfordshire: Good
  • Oaks and Cinnabar (The Edmund Trust) in Milton, Cambridge: Good
  • Covenant Care – The Wheelhouse (Covenant Care LLP) in Wellington, Somerset: Good
  • Trinity Fold (Anchor Trust) in Halifax: Requires Improvement
  • Condover House (Condover College Limited) in Condover, Shrewsbury: Good
  • Mencap – Taunton Deane Support Services (Royal Mencap Society) in Taunton, Somerset: Good
  • Education and Services for People with Autism Limited – 7 The Cedars (Education and Services for People with Autism Limited) in Sunderland,Tyne and Wear: Good
  • Kingsway (Places for People Individual Support Limited) in Blackburn, Lancashire: Good
  • Choice Support – 5 Bowley Close (Choice Support – 5 Bowley Close) in Crystal Palace, London: Good
  • Silloth Nursing Home (Cumberland & Westmorland Convalescent Institution) in Wigton, Cumbria: Good
  • Alstone House (Registered Care home) (Lifeways Community Care Limited in Cheltenham, Gloucestershire: Good
  • HF Trust – Gloucestershire DCA (HF Trust Limited) in Moreton In Marsh, Gloucestershire: Good
  • Thomas Owen House (Thomas Owen Care Limited) in Dewsbury, West Yorkshire: Inadequate
  • Broadlands Nursing Home (Mr N Baloo) in Cheam, Sutton: Inadequate
  • Eden Lodge Residential Care Home (Sai Om Limited ) in Nottingham: Requires Improvement
  • Mears Care – Bromley (Mears Care – Bromley) in Bromley, Kent: Good
  • Docking House (Arms Associates Limited) in Kings Lynn, Norfolk: Good


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, caring, well-led and responsive care, and we encourage care services to improve. We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.


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