Following a recent inspection visit, the home, which is based on Wells Road and provides care for six people with learning disabilities and complex mental health needs, met all the required standards including:
- Care and welfare of people who use services
- Meeting nutritional needs
- Cleanliness and infection control
- Assessing and monitoring the quality of service provision
- Supporting workers
The report noted that ‘people experienced care, treatment and support that met their needs and protected their rights. Everyone we spoke with had positive views to share with us about the care and support they received from staff’.
It added: ‘Every person we spoke with told us they felt safe at the home and with the staff who assisted them there.’
The home was praised for supporting and encouraging residents to take part in activities and interests that they enjoyed including going to cafes, attending college, and arranging holidays.
Staff were commended for being ‘attentive and respectful’ in their approach. The report said: ‘The staff were also patient in manner when they assisted people who needed regular prompting and reassurance about certain matters in their life.’
All those living at the home praised the food, which was described by the inspector as ‘healthy, varied and nutritious’. Menus are discussed with residents and, on the day of the inspection, two residents were helping make fresh leek and potato soup and homemade bread for lunch.
Wells Road is a stunning Edwardian semi-detached house, where the six residents are encouraged to personalise their spacious bedrooms, which are all ensuite. Its communal areas include a large lounge area, conservatory, kitchen and dining area, utility room and large paved garden. Its residents are young adults who are supported to develop life skills to enable them to move toward a more independent style of living.
Sarah Hughes, managing director of Craegmoor, said: “This extremely positive inspection report is testimony to the fantastic caring, kind and hard-working staff employed at Wells Road.
“This independent validation demonstrates that we are meeting our goal of supporting and enabling service users to gain the necessary skills and confidence to lead more independent and fulfilling lives.”