The local authority has provided its front-line social care workers with mobile technology from mobile solution provider TotalMobile. The solution gets over two of the biggest challenges in health care – frequent lack of connectivity at the point of care and providing a workflow solution that employees like using.
Without the need to report back to the office after each visit, social workers can complete assessments and case notes directly on their tablets. This is done using TotalMobile’s mobile working solution which simplifies the way the mobile workers access and use information. The solution can be deployed on any mobile device. The mobile deployment has improved customer service, increased productivity and made savings on travel.
“It’s a challenging time for social workers, faced with an increasing workload due to an ageing population combined with Government budget reductions,” said Ivor Nicholson, ICT Service Director, Nottinghamshire County Council. “We are always looking for technologies to make their jobs easier and TotalMobile certainly does that. They have all the case information at their fingertips and can connect to our back-end systems easily, quickly and, most importantly, very securely. It’s been a massive time saver, we are using less paper and workers can spend more time with the people that actually need their help, instead of driving back to the office to update their notes.”
Nottinghamshire piloted the TotalMobile solution to a small group of workers initially before starting a wider roll out. Currently 75 social workers are equipped for mobile working and there are plans to roll-out the platform to up to 2000 other users over the next 18 months.
Nottinghamshire County Council had previously tried to implement mobile working solutions, but had problems with the poor connectivity in some parts of the county. When choosing the current solution, the ability for users to work online and offline was a key requirement.
“The connectivity in Nottinghamshire is mixed and it was imperative for our front-line workers to be able to work off-line,” explained Ivor. “We are adding further functionality all the time. I’ve been pleasantly surprised at how easily people have picked up using TotalMobile. It has a particular friendly user interface and people have got up to speed very quickly with any new functionality we add.”
TotalMobile works with more than 50 local councils across England, Wales and Scotland, delivering its mobile working solution which allows council employees to work more effectively and deliver better services.
“The user experience is of paramount importance with any mobile working solution – if people find it even the least bit arduous then they will generally lose interest,” said Colin Reid, Chief Executive, TotalMobile. “An innovative approach to delivering better services with reduced budgets is what is required in the public sector right now, and Nottinghamshire’s use of mobile working is having a major impact on the delivery of social care in the county.”