Care group’s customer service is simply the best

All smiles...Ken Nolan of Springhill Care Group accepts the Excellence in Customer Service award
All smiles…Ken Nolan of Springhill Care Group accepts the Excellence in Customer Service award

Award-winning Springhill Care Group has scooped two more major awards in recognition of its unrivalled customer service.


The company was awarded Service Business of the Year (joint winners) and Excellence in Customer Service winners at the prestigious Be Inspired Business Awards (BIBAs), cheered on by more than 1,000 guests at Blackpool’s Tower Ballroom.


The group, which operates three care homes in Lancashire and Bristol, along with a supported living service for young adults, triumphed despite stiff competition for two of the most coveted awards at the ceremony.


Hailed as Lancashire’s leading business awards, the BIBAs are intended to find the county’s most successful and innovative companies through a rigorous judging process.


Ken Nolan, chairman of Springhill Care Group, said: “I was proud to accept the awards on behalf of all our amazing staff, the people who consistently go the extra mile to add quality and ensure people who choose our services enjoy a much better experience than would otherwise be the case.

“Against what all too often feels like a constant media diet of bad press about care, I feel proud that the judges who came to visit could see for themselves that Springhill Care is very different and provides excellent facilities and top quality person-centred care and support services, including to family members.

“We never forget our unsung heroes – our staff – who make this happen 24/7. We don’t take anything for granted, nor sit on our laurels, as we are committed to continuous improvement for the benefit of each person who chooses our services and their loved ones.”


TV celebrity and pop star Pete Andre was the surprise guest topping the entertainment, who received a rapturous applause, while Celebrity DJ Neil ‘Foxy’ Fox, best known as a judge on hit reality talent show Pop Idol provided the entertainment later.

The awards were hosted by Kevin Roberts, the global chief executive of creative agency, Saatchi and Saatchi, who jetted in from New York City for the night, with former Radio One DJ Simon Bates as the ‘Voice of God’ for the ceremony.

The Service Business of the Year award was presented by Tony Raynor representing sponsor Abbey Telecom. The other joint winner was Preston Bus. The Excellence in Customer Service award was presented by Stuart Davison of sponsor Virgin Trains.


In all, Springhill triumphed against more than 1,200 nominations for 19 categories, the largest in the awards history. Springhill was also shortlisted as finalists in two further categories, Employer of the Year and Inspired Business of the Year.


Springhill’s standards have been recognised for a number of years at all levels nationally, including the prestigious NHS-backed Gold Standards Framework (GSF), for which Springhill was awarded ‘Beacon’ status, the top standard in recognition of the quality of its end of life care.



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