The combined Housing Support and Care At Home service provided by Blackwood to its customers has been praised by the Care Inspectorate achieving an overall grade of ‘very good’ following a recent inspection.
The Care Inspectorate produce reports on every care service in Scotland, awarding grades between one and six, where one is “weak” and six is “excellent”.
Commended for its quality of care and support, quality of staffing and quality of management and leadership the service swept up with high grades of 5 awarded across all categories.
Blackwood Support Service manager Anne-Marie Liddell said: “I’m absolutely thrilled with the result and it’s great to see that our hard work has paid off.
“We consistently strive to go above and beyond to meet the needs of our customers to ensure they receive the best possible service that fits in with their individual lifestyle choices.
“It is wonderful to receive such a glowing report that acknowledges our team’s hard work and dedication to making the lives of our customers as fulfilling as possible.
“We have taken on board the comments provided by the Care Inspectorate and are looking to build upon the positive feedback in order to maintain our high standard of care in the future.”
Blackwood’s Housing Support Service West provides support to its customers living within the communities of North Lanarkshire, South Lanarkshire, Glasgow and Inverclyde.
The services it provides means that customers who require care and support can remain in the comfort of their own home, providing them with a valuable sense of freedom and independence so that they can continue to live their life as they chose.
With a focus on ensuring its care is entirely personalised, Blackwood’s Housing Support Service can provide tailored support for all including people with a range of disabilities, mental health issues, sensory impairment, learning disabilities and older people.
Highlighting the bespoke approach taken by Blackwood, the Care Inspectorate described staff in the West as “motivated, knowledgeable, experienced, friendly and familiar with clients support needs and preferences.”
Particularly skilled in developing flexible support for people with MS, Dementia, Huntington’s and other long term illnesses, Blackwood specialise in providing truly customised solutions.
This means that there is no task too big or too small for Blackwood, whether it’s supporting customers once a week with their shopping, providing assistance with laundry and other daily tasks to an around the clock service in customers own homes.
The Care Inspectorate praised Blackwood for its strength in the area of customer consultation and participation which is supported by its focus on high quality staff training and supervision as well as detailed support plans.
Other areas of strength included quality assurance methods which were described as very effective. These include outcome monitoring during reviews, unannounced spot checks undertaken by management, key performance indicators and satisfaction surveys.
There were no recommendations made in the report, with the only comment being that the service should continue to build on its very good performance.