Failing care services will be supported by CQC’s special measures

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Health Secretary Jeremy Hunt
Health Secretary Jeremy Hunt

United Kingdom Homecare Association, the professional body for domiciliary care providers, has welcomed the Secretary of State for Health’s proposals to develop a new regime to deliver rapid improvement in those small number of social care providers in England who fail to meet regulatory requirements.

The regime, to be operated by the statutory regulator, the Care Quality Commission (CQC), will be developed collaboratively with provider representatives, people who use services and those who support them.

UKHCA’s Policy and Campaigns Director, Colin Angel, said:“Combined with CQC’s forthcoming rating system of social care organisations, the regulator will be equipped with the range of measures which will recognise the high quality of the majority of social care providers, while giving a clear indication of the actions required from the minority rated ‘inadequate’. Providers and the public will benefit from clear timescales needed to take effective action as part of the service’s journey towards improvement.”
With the publication of CQC’s strategy, the regulator committed to engagement with the full range of stakeholders to enable an effective approach to regulation (note 2). Recent reorganisation of inspection teams enable inspectors to have a greater understanding of the services they regulate and the expertise to make consistent and proportionate judgements about services.

Noting UKHCA’s active involvement in helping CQC shape the future of regulation of social care in England, Colin Angel continued: “UKHCA remains committed to helping CQC develop an effective and proportionate regime to enable ‘inadequate’ providers to improve. We believe that issuing clear and concise statements on the outcomes providers must meet and signposting providers to the range of resources available to them will support their progress to high-quality services.”

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