Danshell, a provider of child and adult health and social care in the UK, has published its revised Quality Strategy after extensive consultation with service users and key stakeholders.
The improved and inspired plan is designed to make a positive difference to the people who use Danshell’s services and their families, with a firm focus on a high quality and person-centred care.
Danshell has been listening to the views of all key stakeholders, and is introducing a model of care within the revised strategy, Personal PATHS that articulates the fundamental principles that will guide the care and support they provide.
Efi Hershkovitz, CEO of Danshell, said: “Danshell is committed to supporting people in a manner that enables them do the things that most of us take for granted such as spending time with family and friends, having something worthwhile to do during the day, learning new skills and feeling included and valued in their own community.”
The Quality Strategy’s ethos states:-
· We want everyone who uses our services to feel that they matter
· We want every member of staff to feel that they can make a difference to people’s lives
· One way we can do this is to listen to, and act upon, what people say
Quality road shows were held across England and Scotland to engage with as many people as possible, as Danshell wanted to discover the feelings of all involved with its service, and wanted to listen and respect their views and thoughts. These events were very well attended and the feedback was that people appreciated their voices being heard.
Service users, family, staff and commissioners worked together to agree what ‘good care and support looked like’ and what our priorities should be for the next few years. These views were captured in a number of ways including the creation of posters that captured their vision for the future
Debra Moore, Group Director of Nursing & Patient Safety, who facilitated the stakeholders events and wrote the strategy, said: