Heritage Healthcare, a leading provider of home-based care, has launched a Dignity Charter.
The company’s directors, managers and staff will put their names to the Dignity pledge – a public declaration that all its customers are treated with respect, courtesy and kindness.
The Heritage Healthcare charter embraces the ethos of the company, which is dedicated to putting clients at the heart of everything it does. The pledge comprises:
DIGNITY – Dependable Independence Gentle Nurture Integrity Trustworthy You
Glenn Pickersgill, Heritage Healthcare Director, said: “The delivery of quality services that focus on the dignity and welfare of our customers is of paramount importance to the company and our employees.
“We already embrace the high standards set by industry regulators, but wanted to further publicly demonstrate our overriding commitment to treating clients with empathy and respect.
“The Heritage Healthcare Dignity Charter sums up the company’s principles and what customers can expect from our services
“As well as offering quality care, we are dedicated to equipping our employees with the skills and service delivery approach necessary to meet the needs of our customers.
“Our staff are proud of the difference that they make to people’s lives by providing practical and emotional support that enables our customers to maintain their dignity, independence and wellbeing.”
Heritage Healthcare arranges for carers to assist people in their own homes with practical and personal tasks. This may be for a short while, after an accident or an illness, or it might be long term due to age, disability or other health problems.
Heritage Healthcare, which has offices in Darlington, York and East Cleveland, also provides Supported Living services to people with physical disabilities or learning difficulties. This includes helping people go to work, attend a day centre, participate in leisure activities or visit the shops.