Public satisfaction in the NHS has fallen by the largest amount in nearly 30 years according to new research published by the King’s Fund today. The results of the British Social Attitudes Survey, which surveys more than 1,000 people, suggest levels dropped from 70 per cent in 2010 to 58 per cent in 2011. This is in contrast to a decade of raising satisfaction levels. Despite the drop, levels are still the third highest since the survey began in 1983.
The survey found satisfaction levels of GPs dropped from 77 per cent to 73 per cent, inpatient services dropped from 68 per cent to 61 per cent and A&E services from 61 per cent to 54 per cent. Satisfaction of dental services increased from 51 per cent to 56 per cent.
Alzheimer’s Society comment:
‘Such a major period of change in the NHS will inevitably put some people on edge. However, the reality is there are problems with the system. Although many people with dementia are full of praise for the service they receive from hard working healthcare staff, many more are being let down. They are leaving hospital in worse health than when they went in because of poor quality care or facing battles getting a diagnosis from their GP.
‘If we are to improve satisfaction, it is vital the public feel included in the long term reforms that are going on. It is also important that the move towards better care for vulnerable people begins now. We need to ensure all staff are empowered with the training they need and that people in all NHS settings are being treated with dignity and respect.’