Mohsen Care Home in Pollok, Glasgow has been involved in a Dementia Care Mapping (DCM) evaluation.
Part of Lotus Senior Living, Mohsen Care Home is a 63 bedded care home and provides care for clients with both severe dementia and challenging behaviour.
Dementia care mapping (DCM) is a process that helps a professional observe life through the eyes of a person with dementia. It involves watching someone unobtrusively over an extended period of time to see how they respond positively and negatively to events that happen to – and around – them. The results of DCM can change the way the person with dementia experiences care and support, while also assessing the staff who deliver that care and identifying staff training needs.
Liz Campbell, Manager at Mohsen Care Home worked closely with staff over the course of two months to complete the DCM evaluation.
During the evaluation, a “dementia care mapper” sat with a group of people in the communal areas of the home. They observed up to five people with dementia, continuously over six or seven hours. After each five minute period, the mapper noted the behaviour, mood and engagement of the individuals they were observing. All interactions were recorded and analysed to provide feedback to the staff on the results.
This was done in a variety of ways including role play, written presentations and group discussions. Staff members were encouraged to take ownership of the report, and with the support from Liz, look at how they can improve the quality of care, interactions and well-being of the people living in the home.
Liz Campbell said: “I have been manager at Mohsen for three months now and we have been calling it care mapping because we use it on the people we look after to monitor changes and routines in behaviour.
Each one can differ due to it being an individual care map but on average a full day is used and on new residents it can be for the first four weeks due to the time they take to settle in at the home.
It’s discreet observation and the best use of the mapping is being able to predict certain behaviours and put in measures to minimise “challenging behaviour”. Challenging behaviour is often attributed to having an unmet need by using mapping you can better met the needs of residents.”
Amanda Dowds, Senior Carer at Mohsen Care Home: “We discovered that one of our female residents would like to be more proactive in the home and this has been accomplished by realising her needs were her needs and not our perception of them. We have a housekeeping team but we respect the fact that she enjoys her own ‘cleaning routine’ and will work within her wishes.”
Liz added: “Dementia Care Mapping is now the way forward in our delivery of a far better service that combines person-centred thinking fully. Mohsen Care Home has now constructively implemented positive changes and using our person-centred thinking tools is supporting the staff to use the learning from the map to make a real difference to the lives of our residents.”
Managing Director, Arti Poddar said: “DCM is now standard practice in Mohsen Care Home and this approach is being rolled out to our sister homes, Nightingale House, part of Sterling Care Homes and Nithsdale Lodge Care Home, part of Lotus Senior Living.”