“We are pleased justice has been done in the case of the male former carer and that the prompt actions taken by the home have been validated by the Court’s decision. This matter caused great distress to residents and staff alike. We apologised both verbally and in writing to the family as soon as the incident came to light.
“This was an isolated incident, as demonstrated by thorough investigations by the police, London Borough of Camden and the Care Quality Commission alike, and it is an important reminder that an individual who has been provided with all the appropriate training may still commit a criminal act even in the most professionally run and highly regulated environment.
“When the male carer was arrested the four female carers were also immediately suspended. We made several requests to the family to view the footage in order to complete the disciplinary process, which they agreed to in November 2011. Immediately subsequent to that we completed proceedings and all four were dismissed. From the time the allegations were made until their dismissal these individuals did not work again for the company.
“The wider staff team at Ash Court have provided many years of excellent care and were shocked by the truly unacceptable behaviour of these individuals. It is important to note that every member of staff at Ash Court receives comprehensive training, including Moving and Handling and Communications training and this was also the case for the individuals identified in the footage, which makes their actions doubly distressing. It is also important to note that the family had not raised concerns with the home manager prior to showing her the video footage on 22nd June 2011.
“Ash Court is committed to working closely with all families and residents and we continue to receive positive support and feedback on the quality of care we provide, which is subject to a process of continual improvement. We remain grateful for the vigilance of our dedicated staff and the professional scrutiny from the Care Quality Commission and London Borough of Camden.”
A further update to this statement will be released shortly