CQC is just a symptom: It’s time to treat the cause of the UKs social care problems
Following the revelations of the horrendous treatment of an Alzheimer’s patient in Ash Court Care Home, Lawrence Tomlinson, Founding Chairman of Ideal Care Homes, speaks out.
Mr Tomlinson calls for quality to be given top priority across the board, to prevent these dreadful abuses in the future and improve standards overall. He says:
“As a country that supports and promotes human rights globally, how can we allow our elderly generation to be treated with such indignity? It is truly devastating to hear of Maria Worrell’s plight, who has suffered inextricably at the hands of those who had a duty of care to support and protect her. Sadly, Mrs Worrell’s case is just the tip of the iceberg of the problems that permeate our social care system. We are aghast by extreme cases of abuse such as this, but even more shocking is the poor quality of care in many care homes, which are often considered acceptable due to a lack of knowledge of what quality care is. Most of us would not know what to expect from a care home and our perceptions become context dependent, preventing many from whistle-blowing or moving providers when they receive poor care, so the problem is just left to perpetuate.
CQC has a lot to answer for in regards to the treatment of Mrs Worrell’s case; I cannot even fathom how such abuses can be allowed to take place in a care home considered ‘excellent’. But the CQC is just a symptom of the underlying problem in social care. It’s time we took a stand as a nation and pushed for quality care for our vulnerable and elderly citizens. Not just protecting from these extreme abuses but making sure every person entering our system receives the highest quality care possible.”
Lawrence believes that the answer is simple: “Alongside better awareness of what constitutes quality care, a national fee structure that rewards quality would fully dis-incentivise these outrageous abuses and put the focus back on what matters most – the quality of care the residents receive.
At present, the less providers do, the more profit they make, leading to a reduction in the quality in the provision of care available. Quality care does not cost the earth, and Ideal Care Homes have proved this by providing top quality care at an affordable price, removing the need for third party top up fees. So why are we still witnessing cases like Mrs Worrell’s?
It is time to treat the problem and stop just masking the symptoms.”