Martin Green, Chief Executive of ECCA, said:
“The Which? investigation highlights the need to completely review the role of Home Care Services, and particularly the way they are commissioned by local authorities. In recent years we have seen people with multiple and complex needs being supported in their own homes, but local authorities have failed to understand that supporting people with high-level needs require much more time and higher levels of staff training and support”.
Martin Green continued:
“We are still seeing local authorities commissioning 15 minutes of care and not paying for travel time, or training needs and this is unacceptable and does not enable care providers to deliver high-quality care.”